Refund Policy

Our Commitment to Your Satisfaction

At Dloxarinxaria.world, we stand behind the quality of Cavira and our other products. We want you to be completely satisfied with your purchase. This Refund Policy explains your rights regarding returns and refunds, including both our voluntary 30-day satisfaction option and your statutory rights under Norwegian and European consumer law.

Please read this policy carefully. If you have any questions, do not hesitate to contact us at admin@dloxarinxaria.world.

Statutory Right of Withdrawal (Distance Sales)

Under the Norwegian Consumer Purchase Act (Forbrukerkjøpsloven) and the EU Consumer Rights Directive, you have a statutory 14-day right of withdrawal when you purchase goods at a distance (e.g. online). This means you can change your mind and cancel your order within 14 days of the day you receive the goods, without giving a reason.

• Exercise of the right: To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do so by email (admin@dloxarinxaria.world) or by post. We will send you an acknowledgment of your withdrawal.
• Returning the goods: You must send back the goods without undue delay and in any event no later than 14 days from the day you inform us of your withdrawal. The goods should be returned in their original condition and packaging, where reasonably possible.
• Refund: We will refund all payments received from you, including delivery costs (except for any additional costs you chose for a type of delivery other than the least expensive standard option), without undue delay and in any event within 14 days of the day we receive the goods back or you provide evidence of having sent them back, whichever is earlier.
• Return shipping: You bear the direct cost of returning the goods. We may deduct from the refund an amount corresponding to any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

How to Request a Refund or Return

To initiate a refund or return, please contact us with the following information:

• Your order number (from your confirmation email).
• Your name and email address.
• The reason for your return or refund request.
• Photos of the product (if claiming defect or damage).

We will respond within 5 business days with instructions on how to proceed. Refunds will be credited to your original payment method. Please note that it may take additional time for your bank or card issuer to process the refund and for the amount to appear on your statement.

European Union Consumers

If you are a consumer in the European Union, you may have additional rights under the Consumer Rights Directive (2011/83/EU) and the laws of your member state. This policy does not affect those statutory rights. For more information, you may contact your local consumer protection authority.